OUR SERVICE COMMITMENTS
U-Bix prides itself on setting industry standards for service. U-Bix was the first in the industry to introduce guaranteed 2-hour response time to clients.
7 am to 7 pm, 7 days a week.
To this day, we continue to take this service commitment seriously.
Our service commitment is that we guarantee a 2-hour response time to client calls, from 7am to 7pm, 7 days a week including holidays. This is a commitment we have made 33 years ago which we continue to uphold today.
We have trained and developed the best engineers. All our Service Engineers undergo extensive Copier Technician Training programs conducted by Facilities Management Academy, a formal training school accredited by TESDA, designed to support U-Bix and its subsidiaries by training entry level workers on the skills required for copier key operators, copier technicians, service engineers, and refurbisihing engineers.
This training is augmented by continuous preparation towards being Konica-Certified. A Konica-Certified Engineer is a formal qualification provided by Konica Minolta through the form of an online exam. Those who pass the KCE exam are recognized by Konica to have mastered basic technical knowledge that is required for selling and maintaining Konica Minolta machines. Being Konica-certified is a benchmark of the highest engineering competence in assembling, refurbishing, and servicing orders. All our machines undergo strict quality control checking by our Konica Certified Engineers. We have the most number of KCEs nationwide, only the second-highest number among all Konica distributors worldwide.
OUR HISTORY
U-BIX Corporation has been in the office machines business for the past 33 years, founded on February 11, 1974 by Atty. Edilberto B. Bravo and Atty. Enrique M. Belo. We started as the exclusive distributor of Konica copiers in the Philippines, and since then the business has evolved into an integrated office systems and services provider. U-BIX acquired the distributorship of leading companies such as Epson Corporation for printers, scanners, and multi-media projectors, Riso Kagaku Corporation for digital duplicators, and Okamura Corporation for office furniture systems. In 1996, U-Bix then ventured into exclusive U.S. franchise agreements with ServiceMaster for facilities maintenance services (janitorial/housekeeping/groundskeeping services and plant operations maintenance), Terminix for termite and pest control services, and Merry Maids for home cleaning services.
Our objective is to be a "one-stop shop" for anyone in need of office systems and services. From the customer's perspective, we provide the convenience of a single company with a proven 33-year track record of high quality and excellent service to cater to all office needs, whether for equipment or facilities maintenance services. From our perspective, our strength is having the knowledge of our customers' needs and delivering these products and services to their full and complete satisfaction.
At U-BIX, we give a very strong commitment to service. U-BIX was the first and is the only one in the industry to introduce a guaranteed 2-hour response time to client calls, 7am to 7pm, 7 days a week. We started this back in the 70s, and to this day, we continue to take this commitment seriously. Our Number One priority is to give the best service possible.
OUR CULTURE- Culture of Delighting: The customer is always right.
- Culture of Performance: People obsessed in getting things done
- Culture of Achiever: Giving opportunities to grow
OUR VISION"TO BE THE LEADER IN OFFICE PRODUCTS AND RELATED SUPPORT SERVICES AT THE HIGHEST STANDARDS OF QUALITY."
OUR STRENGTHS - STRONG SALES & CUSTOMER SERVICE GROUP
- SPECIALIZED FIELD SERVICE GROUP
- SKILLED PRODUCTION TEAM
- EXTENSIVE DISTRIBUTION NETWORK
